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Frequently Asked Questions

Toll Fees?
Toll fees are published in the Government Gazette and are available from the National Roads Agency of South Africa.

Current Toll Fee Schedule can be viewed at http://www.nra.co.za/roadtoll.html  and http://www.n3tc.co.za. Toll fees are inclusive of VAT.

Method of Toll Payment?

Accepted Methods

1.  Cash - South African Currency

2.  Fleet Cards

• Absa Fleet Services
  - debis Fleet management
  - debis / Telkom
  - Eskom
  - Absa

• First Auto - Government Fleet Cards
  - Westbank First Auto
  - NDOT fleet

• Nedfleet
  - Toll
  - Caltex Star Card
  - Forecourt
  - Gold Card
  

• Shell Diesel 

• Stannic
  - Garage forecourt / Motor Retail / Toll
  - Motor Retail EDC Terminals
  - Caltex starcard Forecourts

3.  Pre-paid N3TC concession card (N3 route only).

4.  Credit Cards (ie. Standard Bank, ABSA, Nedbank, First National Bank)
     Class 1 vehicles only.

5.  Pre-paid Zimele debit cards  (N3 route only).

6.  Pre-paid frequent user cards (N2 North Route only).

Unaccepted Methods

1.  Foreign Currency
2.  Cheques / Traveler Cheques
3.  Bank Debit Cards - Maestro and Visa Electron
4.  American Express and Diners Club
5.  International Bank fleet cards
6.  Fuel only cards.
7.  Credit cards for Classes 2 to 4.
8.  Hot listed cards.

Vehicle Classes?
Please visit the N3TC web site for information. http://www.n3tc.co.za

Toll Road Route Maps?
Should you wish to view a map of your intended route please visit the NRA web site at http://www.nra.co.za/roadnetwork.html 

Toll Fees Reflected on Card Statements?
Individual toll transactions are not reflected on statements. Current practice is for financial institutions to reflect toll transactions in consolidated numbers on statements.

Personal responsibility of Card Holders?
Customers should take every precaution against loss or theft of bank and fleet cards. Any loss or theft should be reported immediately to the relevant bank or institution in terms of the service agreement between the card holder and institution. It is incumbent on the card holder to ensure that the correct card is returned to them after every transaction.

Transaction Monitoring?
Each toll lane is equipped with electronic devices which monitor traffic volumes and vehicle classes travelling through Toll Plaza's. These devices ensure completeness of customers' revenue calculation as they are designed to monitor and check the Toll Collectors accuracy.

Printed receipts are therefore not mandatory for the completeness of revenue transactions and therefore are only printed on request.

Bank and Fleet Card Fraud?
The toll industry, together with Bank and Fleet card institutions and cardholders, are at risk of fraudulent usage and the loss associated thereto. The card holder should immediately report any detected fraudulent transaction directly to the relevant institution and also inform Tolcon's Audit department on (011) 453 9422.
 

Courtesy Patrols and Road Side Assistance (24 hours) ?

• Courtesy patrols are available 24 hours per day to respond to and assist with customer needs.
• Emergency telephones are situated at 2km intervals along all toll routes. These are directly linked to route control centres which are in direct communication with the patrol vehicles. The emergency telephones are pickup and dial with no cost to the customer.
• Calls from mobile phones should be directed to the following numbers:

Road Safety and Law Enforcement?
Road safety, speed restrictions and law enforcement fall under the jurisdiction of provincial traffic authorities. This includes monitoring of overloaded vehicles.

Road Side Facilities?
Road users are urged to avail themselves of the well branded road side facilities which offer fueling, restaurants, rest rooms, ATMs and children’s play areas. These facilities cater for both light passenger and heavy duty vehicles.

Emergency contact numbers (24 hours)?
All routes have an emergency telephone system with route emergency numbers clearly indicated on road side signage.

Customer Comments and Plaza Experience Queries?
In order to constantly improve our customer service Tolcon welcomes your suggestions for improvement. Please contact us on the following numbers:

Reporting of Traffic Fraud and Corruption?
Tolcon is committed to eradicating all forms of fraud and corruption. Should the need arise, please call the Tolcon Audit department on (011) 453 9422.  All disclosures will be treated confidentially.