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Operations and Management

Tolcon operates toll plaza facilities on contract for clients whereby Tolcon collects revenue for passages on toll routes via cash, credit card and a concession card management system.

Vehicles are processed through an automatic vehicle classification system that identifies different classes of vehicles. In certain instances this is linked to a video toll auditing system (VTAS) which allows verification of the class of vehicle. This system assists authorities such as the SAPS in criminal investigations.

A three-shift system run by a well trained, motivated operating team handling road users politely and efficiently, ensures continuous, seamless operation. The lanes are manned according to the traffic flow at particular times and periods in the year with additional booths in operation during the peak and holiday periods. Since queue management remains a focus, training of all operational staff is handled internally and Tolcon makes use of procedure manuals customised for the specific requirements of toll plaza operation and which also address health, safety and environmental issues. In all instances, Tolcon’s ‘stop. think’ operational philosophy is adopted.

Because of the high level of expertise and efficiency engendered in Tolcon’s booth operators, they can easily manually process an average of 300 vehicles per hour during peak traffic. All processes are audited through an internal audit department which recons actual traffic versus incoming revenue, and a high-level customer care line on individual routes assists users with enquiries regarding particular toll routes and the operation thereof, and the relevant tariffs, to ensure a pleasant journey for road users.

Toll plaza asset management and maintenance is undertaken to ensure that toll collection equipment; electrical and mechanical equipment; gen sets; lighting; UPS systems; air conditioning; free air supply systems and gardens are kept in excellent condition. In addition, maintenance of guard rails and potholes, line painting, grass cutting and vegetation management, drainage system and collection of refuse guarantees an enjoyable road user experience.